Maxtor Corporation, a worldwide leader in hard disk drives, announced today that it has enhanced its support and services offerings and rebranded them as MaxServices. Maxtor MaxServices
programs streamline support processes and provides customers with access to Maxtor’s
worldwide expertise on a regional basis. MaxServices incorporates Maxtor’s current service and support programs, which include:
· Responsive phone and 24x7 online end user support.
· In-country RMA replacement programs for registered resellers in select emerging
markets around the world.
· Maxtor VIP Partner Program (www.maxtorvip.com) with phone center and online
support in the European Union (EU) and the Americas.
· MaxLabs -- a global, distributed set of design, integration and test services
to optimize hard disk drive-based platforms for the consumer electronics market
for global OEMs and qualified designers.
Included in the MaxServices offerings are MaxLabs testing and OEM customer support
centers in California, Colorado, Massachusetts, Ireland and Singapore. MaxServices
support programs address individual needs across the range of Maxtor customers
and channel partners, whether they are an end user, reseller, VAR or global OEM .